Ground breaking news from Hilton

Ground-breaking news this month from our One Global supplier, Hilton.

They have partnered with Be My Eyes to launch a pioneering AI-powered solution which will ensure guests who are blind, or with low vision, can experience a more accessible, seamless and welcoming stay.

This will be available to travellers across the US and Canada.

Be My Eyes is a free mobile app that connects blind and low vision users with sighted volunteers and companies through live video and AI, and now, directly connects Hilton guests with a team of dedicated, specially trained English-speaking Hilton Reservations and Customer Care agents.

“As a leading hospitality company, Hilton is committed to creating an experience that is welcoming for every guest, at every hotel, every time,” said Mike Gathright, senior vice president, customer excellence and innovation, Hilton.

“We believe that every guest – regardless of ability or any other factor – deserves a reliable and friendly travel experience, and we are proud to partner with Be My Eyes to make that more of a reality for thousands of Be My Eyes users.”

Through this partnership, Be My Eyes users can use their smartphone to navigate to the app’s “Service Directory,” select the “Hotels” category and choose the participating Hilton brand to be directly connected to Hilton’s dedicated teams.

Hilton teams will be available to help users navigate the hotel, including helping guests identify and adjust the in-room thermostat, operate in-room coffee machines, identify window coverings, or navigate to the hotel’s meeting spaces and amenities such as bars, restaurants, gyms or spas.

“Our mission at Be My Eyes is to break down accessibility barriers in everyday life, and this partnership with Hilton is a significant step along that path, helping travel and hospitality to be much more inclusive,” said Mike Buckley, CEO, Be My Eyes.

“Hilton is once again leading by example, and we’re excited to provide the world’s best customer service platform to help Hilton serve blind and low vision consumers.”

Click this link to watch Hilton’s promotional video.